✅ Our Commitment to the Rent Smart Wales Code of Practice
At Luscombe & Co, we are fully licensed by Rent Smart Wales and proud to operate in strict accordance with the Rent Smart Wales Code of Practice, as required under the Renting Homes (Wales) Act 2016.
This code outlines the professional and legal standards that letting agents must follow in Wales — and we view these not as minimum requirements, but as the foundation of trust and professionalism with our clients and contract-holders.
🛡️ Summary of Our Compliance
- Redress Scheme Membership:
Member of The Property Ombudsman (TPO) – Membership No. D10407
- Client Money Protection (CMP):
Member of SafeAgent CMP Scheme – Membership No. A4678
- Professional Indemnity Insurance:
Full cover held for all agency and management activities
- Qualified & Trained Staff:
All staff are trained to Rent Smart Wales standards and undertake regular CPD
- Transparent Fees:
All landlord and contract-holder fees are published in line with the Consumer Rights Act 2015 and Renting Homes (Fees etc.) (Wales) Act 2019
- Complaints Procedure:
We follow a structured complaints process for fair, prompt resolution.
View our full Complaints Procedure: https://luscombelettings.co.uk/complaints-procedure/
- Legal and Safety Documents Provided:
We issue every contract-holder with the following:- Occupation Contract
- Deposit Protection Certificate (DPS Custodial Scheme)
- Gas Safety Certificate
- Electrical Installation Condition Report (EICR)
- Energy Performance Certificate (EPC)
- The Welsh Government’s Occupier Guide: Download Guide
- Data Protection (GDPR):
Registered with the Information Commissioner’s Office (ICO) – Registration No. Z2552972
🤝 Trust in a Fully Compliant, Transparent Agent
Luscombe & Co is committed to delivering legally sound, transparent, and reliable property management services to all landlords and contract-holders.
For further information, please contact us.