I would like to pass on my thanks to you and all the staff at Luscombe Lettings, who have provided me with an excellent level of service and professionalism during my search for a tenant for one of my properties. I had used several agents to aid me in finding a tenant for this property without any joy whatsoever over a period of 3 months. It was mainly due to a colleague introducing me to Hal and Sarah Luscombe that saved the day for me. After months of searching for a tenant Luscombe Lettings literally found me a tenant within 48 hours!
Once again, thank you for all your help and I would have no hesitation in recommending you to any of my colleagues in the future.
It has been a blessing to get to know the Luscombe team. They have shown integrity and professionalism in educating and guiding us in the subject of letting. Their business model has a great ethic of care for both good landlords and good tenants. I am most happy to recommend them to all who find themselves needing services in this area of the housing market.
Loving your pace on finding tenants. Well done. Thank you. Actually, this weekend I read that the Sunday Times / The Times are doing a best letting agent award sponsored by Zoopla. You should go for the best Letting Agent Award 2014. Kind regards.
Just like to thank the Lovely Luscombe Ladies – (alphabetically so there’s no squabbling) Anneli, Kristy, Simone and Terri – for: – astrological digests – stalking – valiant perseverance in the face of printer malfunction – being young and pretty and smiley – the decency to have an office a two-minute walk away – unknowingly choosing a cycle route to work for me … and cake. Oh, I suppose I’d better mention the excellent tenant-finding work they’ve done and their knowledge, enthusiasm, unswerving patience and willingness to answer all my really-banal-first-time-landlordy-type questions with smiles on their faces. Whoever the boss is (and I’m guessing that’s, at least in part, Barrie ‘cos of the pink shirt), they’ve all done the company proud.
Well the surprising thing about Luscombe & Co is that if you actually get great service. If you have been a landlord for any amount of time you are going to get letting agents who promise you the earth and deliver next to nothing on their promises. Luscombe & Co actually did what they said they were going to do. They were efficient and fast, and kept me up to date. More importantly they paid on time. No one I have ever worked with have come close in service and friendliness.
Luscombe are professional, patient and hardworking. They took all the stress out of letting my property and were always on hand to help when I needed it. They respond to queries quickly and efficiently. I will definitely be using them again.
Having had prospective tenants let me down on the day I was flying out for a holiday, it was reassuring that Luscombe & Co were proactive in their approach. The property re-marketed instantly and I was constantly kept updated. Luscombe & Co effortlessly took ownership of matters on my behalf and went beyond the call of duty in doing so. I would not hesitate to recommend their letting services to anyone.
Luscombe & Co have been a breath of fresh air to deal with in the Lettings Business. Every time I’ve had any dealings with them, be it for my properties, or for friends of mine they have been friendly and always over deliver. Thank you.
I became a Landlord accidentally as I couldn’t sell my house, so wasn’t really sure what to expect . They made a great first impression and were extremely helpful to me and took their time to make sure that I didn’t fall short on any legislation changes. This high standard has been maintained throughout even when my tenants were messing around. I look forward to continuing working with Luscombe & Co as do a few of the other Welsh rugby players and would recommend them without hesitation.
I chose Luscombe for a recent investment and I’m so pleased I did, this is my first experience with a letting agency and it has been truly delightful. From the very start their knowledge and professionalism is evident, the entire team are personable with an enthusiastic manner and work together to offer the best advice. They are extremely efficient, having had great tenants lined up to move in to the apartments as soon as renovations were finished and paying me on time every month. Communication is outstanding, they consistently keep me informed and up to date on my rentals and respond to any queries I have quickly.
I would definitely recommend Luscombe and Co to anyone considering using a rental agency! Also thank you to Sarah and Anna who go out of their way to be helpful, you are such assets to Luscombe and I truly appreciate this!
Having worked with the team at Luscombe & Co over the last few years I have always found them to be a very good company to deal with. They are kind, knowledgeable and are willing to share their expertise to help me get on with managing my properties and my property investments.
In the last week I was in a rush to rent out the property that I own, and after contacting Luscombe and Co, I was delighted by the professionalism and the speed in which they were able to find a new tenant. Everything has been handled for me and taken away any worries that I may have had. I thoroughly recommend using Luscombe and Co.
Thanks for sending this report – it’s very professional and at least goes to show people what you are doing for them – especially all those that say that agents don’t do anything. I always try to explain that for every place an agent lets, they have umpteen viewings where no one turns up or they’re time wasters etc.
To Luscombe and co, specifically Anna, Just a little something to say THANK YOU, words can’t say how much I’ve appreciated the help and advice you’ve given over what was a stressful and difficult time for me being away from UK and dealing with it. You went out of your way to help and I am so happy I’ve moved a reliable company like yourselves. Many thanks again.
Luscombe’s, particularly Rosie have been brilliant. After a disasterous letting with a previous agent we moved our property to Luscombes and have since sighed a huge sigh of relief that we now have agents who have found us a wonderful tenant, are very professional, know what they are doing and keep us involved and up to date. It is a weight off of our minds as Landlords to know that Luscombes are looking after us and our tenants so well.
I have found the staff at Luscombes to be friendly, approachable and efficient. As a relatively new landlord I can be demanding at times but nothing has been too much trouble for them. They have successfully found me 3 separate tenants for 3 of my properties this year, each time, I have let my property from the first viewing which is fabulous. Whenever the tennants have any problems with the property they very quickly let me know and have organised the works to be carried out. They are quick and speedy in getting the job done and keeping me in the loop, which is what i have asked them to do. They are open and flexible to changing the processes to suit individual landlord’s needs. For example the accounting department have been open to my suggestion about changing how my statements are produced so they suit my accounting needs. It is good to to have trust and confidence in my letting agent and to know that whoever i talk to at the branch will be helpful and supportive and eager to get the job done. I would recommend Luscombes to both new and experienced landlords alike.
Thank you Luscombe & Co the tenant you found me has been brilliant!
I love the way Luscombe & Co run their business, I was beginning to lose faith in the lettings industry but it has been restored by the team at Luscombe & Co. They looked after my needs and made sure I knew my property investment was in safe hands. When you live away from your investment it is important to feel someone is actually looking after your property the way you would do yourself.
Luscombe & Co the way all agents should work. I wish I had known about your services before and I would have saved myself a lot of hassle and wasted time. They made the process so simple and made it easy for me to keep up to date with the ability to see my property details and updates at any time. Thank you for bringing the 21st century to lettings!
From the outset, we have not experienced any hidden costs unlike other enquiries we made with several local high street agents. Being new to property lettings our many questions were fully explained. A recent repair was arranged quickly with value for money and great service from the contractors they sent out. We have happily recommend Luscombe & Co to other landlords.